Frequently Asked Questions

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Your account will be charged after your service is installed. Your account will then be billed every 30 days on the date you signed up. If you signed up on May 15th, then you would be billed on June 15th for the following month. Credit Card customers will have this automatically done 5 days earlier.

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System Requirements:

• All Windows platforms from 98 SE and above
• Macintosh OSX 10.1 and higher

It is possible to connect other operating systems and game consoles to a DigitalPath connection; however DigitalPath does not provide support
for these operating systems.

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To check service availability at your residence or business, call 1-800-676-7284 to speak to a service representative who can run your address for potential coverage. If your address is in a serviceable area, then our representatives will work with you to schedule an appointment for one of our trained technicians to install an antenna on your building and run a cable to your computer area.

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No phone line, modem or other customer-supplied equipment is required to receive DigitalPath service. The connection from our tower to your location is wireless and we provide and warranty all necessary equipment as part of your installation agreement. You may wish to install a wireless router at your location and DigitalPath equipment is fully compatible with it.

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Every time you access a web site, a connection is established from your computer to the web server located somewhere on the Internet. Even though DigitalPath makes your Internet connection fast, DigitalPath cannot control sites on the Internet or the route to get to the web server. Some routes to some web servers are congested or the actual web server is overloaded.

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Yes, it is part of our service. Our set up fees cover this process, unless extraordinary installation methods are requested. There is an additional charge for attic crawls, under house crawls or wall fishing.

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Yes. DigitalPath uses 3DES 168-bit encryption software for security. Customers also receive firewall software on their computer or directly on the customer modem.

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The hours are Monday through Friday, 8:00 am - 7:00 pm and weekends 8:00 am to 5:00 pm.